Our minimum order for Wash & Fold (the Black Bag) is $30.
We accept orders under the $30 minimum but those orders will be charged a minimum of $30 per order, even if the cost of services is less than $30.
Introducing Lave Wash, your eco-friendly and luxurious laundry solution. On the morning of your scheduled pickup, a Lave Concierge will arrive within 4 hours of your scheduled time. They will provide Lave bags for Wash & Fold, which will be labeled with your information. Our dedicated team will collaborate with local cleaning experts to ensure impeccable care for your items, and your Concierge will deliver everything back to you on the confirmed delivery date.
Discover more about the process for your first Lave experience below.
1) Retrieving your order.
Once your order is scheduled, you will receive a text message at 9:30am on the evening of your pickup, indicating the estimated arrival time of your Lave Concierge. While we do provide Personless pickup and delivery options, we kindly request your presence for the initial pickup to guide you through our onboarding process.
Your Lave Concierge will arrive between 8pm – 10pm.
Your Concierge will present you with two color-coded Lave bags.
White = White or light colors, delicates
Black = Wash & Fold
Blue = Subscription
(available upon request)
If possible, we recommend pre-sorting your clothes and other items that require cleaning and having them ready for collection. Your Concierge can either assist you in placing the items into the appropriate bags based on their service type or, if you prefer, you can use disposable, sealed bags labeled for each specific service and your Concierge will transfer them into your personalized Lave bags.
Your Concierge will provide detailed instructions on bag allocation and discuss the various options available for the delivery of your items.
For faster returns, we offer a 24-hour Rush service for Wash & Fold.
Should you have any specific instructions regarding your garments or other items (e.g., stain treatment), please inform your Concierge. You can also set your personal cleaning preferences in your Lave account.
We also provide additional services such as Hang Dry, You may request a Hang Dry bag for delicate items like athletic wear and intimates that require gentle treatment and should avoid the heat of a dryer. Hang Dry items will be returned neatly folded.
2) Cleaning your order.
To ensure superior quality and your peace of mind, we have implemented multiple layers of inspection and control.
3) Delivering your fresh order.
In the morning of your scheduled delivery date, we will send you a text to confirm our arrival. If your delivery has not yet been confirmed, we will notify you on the next designated route day, informing you that your clothes are ready for delivery. Simply reply with “Y” to automatically confirm delivery for that evening.
Upon confirmation, you will receive a text message at 9:30am on the day of delivery, indicating the estimated arrival time of your Concierge.
Your Concierge will bring your clean clothes directly to your doorstep. We encourage you to open the bags to allow your garments to breathe and ensure the satisfaction of your order.
We take great pride in providing high-quality cleaning for every garment you give us. At Lave Wash, we have developed several steps in our process to ensure that your clothes always receive the best care.
We rely on our experience: It takes experience to recognize a great cleaner. James Joun, one of our co-founders, grew up working at his parents’ dry cleaning business and has over 20 years of experience working with cleaners.
We work with the best: We have a thorough vetting process and always make sure that our cleaning partners are well-managed, environmentally conscious, and follow industry best practices.
We provide constant feedback: We work closely with all of our cleaning partners and provide them with thorough, detailed, and actionable feedback to ensure that they deliver a consistently great product.
We have quality built into our internal process: We have several additional processes outside of the cleaning process in place to ensure that your garments are inspected while they are in our care. No item can pass our “quality control” check and be returned to you without a member of our internal team reviewing it.
We’ll do what it takes to get everything right: We are confident that your items will receive the best quality cleaning possible. If you find a stain that has slipped through the cracks or your garment doesn’t meet our (or your) quality standards, please email email@example.com, and we’ll provide a complimentary re-cleaning.
At Lave Wash, we value transparency and customer satisfaction. Upon receiving your Lave Wash bags, we encourage you to promptly inspect the contents to ensure everything is in order. If you encounter any issues, we kindly request that you report them within 14 days of delivery. Timely communication enables us to address concerns efficiently and work towards a successful resolution.
In the unlikely event that an item is damaged or missing, rest assured that we will take immediate action upon notification. Our priority is to make things right as soon as we become aware of any issues. To determine the best course of action, we will collaborate with you to assess if the damaged item can be repaired or restored to its original condition. Should repair or restoration not be feasible, or for any missing items, we will reimburse you for up to the full value of the item, as per our terms and conditions. Please note that our liability is limited to:
– $750 per Wash & Fold or Hang Dry transaction
In cases where repair or restoration is required, it may be necessary for us to pick up the clothing to conduct a thorough assessment. For damaged items exceeding $500 in value, our team will perform a comprehensive evaluation in collaboration with our Cleaning Team to identify the source of the damage and determine the potential for restoration.
It is important to acknowledge that Lave Wash cannot be held responsible for normal wear and tear resulting from the cleaning process. While we prioritize water usage optimization and employ skilled attendants who excel at stain removal and folding, our processes and equipment do not fundamentally differ from those used in home laundering. “Normal wear and tear” includes:
– Shrinkage of items in accordance with care labels: Certain fabrics are naturally prone to shrinkage, despite being cared for as per the instructions provided. Factors such as fabric type, quality, construction, and age contribute to this phenomenon. For instance, cotton is known to shrink despite appropriate care.
– Tiny holes and tears: Over time, garments become more susceptible to the development of small, sometimes “pin-sized,” holes or tears. This is primarily influenced by the age of the garment and the type of material used. Unfortunately, these issues can arise regardless of where the laundering takes place.
While our team is trained to identify items meant for different service types, we also rely on our customers to sort their clothing according to service type and utilize our designated service bags accurately.
At Lave Wash, we are committed to our customers and stand firmly behind our mission and vision. In unforeseen circumstances, we adhere to our policies to ensure fairness and consistency. We appreciate your trust and look forward to delivering the exceptional service you deserve.
If you have any further inquiries or require assistance, please don’t hesitate to reach out to our customer care team.
At Lave Wash, our commitment is to ensure a seamless delivery of clothes to our valued customers. In the event that we encounter difficulties in processing payment with your registered payment method, we will temporarily suspend your Rinse account from scheduling new orders until your payment information is updated and any outstanding balance is settled. We will provide regular notifications as reminders to update your payment details.
In the event that we do not receive payment within 2 months of delivering your clothes, we will transfer the unpaid balance to a collections agency. This step is taken to ensure proper resolution of outstanding payments.
At Lave Wash, we currently accept payments exclusively through credit or debit cards. To enable scheduling a pickup, it is necessary to have a valid card securely stored on file. If you have any inquiries related to a business account, kindly reach out to us at firstname.lastname@example.org.
Here at Lave we believe in full transparency. We do not charge junk fees such as processing or delivery fees. We have additional optinons with transparent pricing for each option.
Effective Date: January 2020
Who We Are
What Personal Data We Collect and Why We Collect It
When you interact with our Services, we may collect personal data that you voluntarily provide to us, such as your name, email address, phone number, billing address, and payment card details. We collect this information to process your orders, communicate with you, and provide you with a personalized experience.
We automatically collect certain information about how you interact with our Services, including your IP address, browser type, device information, operating system, referring/exit pages, and clickstream data. We collect this information using cookies, web beacons, and similar technologies to analyze trends, improve our Services, and enhance your user experience.
With your consent, we may collect precise geolocation information from your device to offer location-based features and optimize our Services.
When visitors leave comments on our website, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.
If you upload images to our website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you submit a contact form on our website, we collect the personal data you provide, such as your name and email address. We retain this information for a certain period for customer service purposes but do not use it for marketing purposes without your explicit consent.
We use analytics tools to understand website usage and improve our Services. These tools may collect information about your interaction with our website, such as pages visited and time spent on each page. We use this data in an aggregated and anonymized form for statistical analysis and reporting.
Who We Share Your Data With
We may share your data with trusted third-party service providers who assist us in delivering our Services. These providers have access to your information only to the extent necessary to fulfill their responsibilities and are obligated to protect your data.
How Long We Retain Your Data
What Rights You Have Over Your Data
You have the right to access, correct, update, or delete your personal data. You may also have the right to restrict or object to certain processing activities and request the transfer of your data. To exercise these rights or for any privacy-related concerns, please contact us using the information provided below.
Where Your Data Is Sent
Your data may be transferred and stored on servers located outside of your country or the European Union (EU). We take appropriate measures to ensure that any international transfer of data is safeguarded and complies with applicable data protection laws.