A: Our Laundry Membership is a flat-rate, pay-as-you-go laundry service designed for ultimate convenience. No contracts—just fresh, clean laundry on your schedule at a predictable cost.

A: No contracts! Our membership is 100% flexible—you can pause, cancel, or restart anytime without penalties.

A: Simple!
1️⃣ Choose a membership plan that fits your laundry needs.
2️⃣ Schedule pickups as needed—weekly, biweekly, or on demand.
3️⃣ We wash, fold, and deliver your laundry back fresh and clean.

A: Membership gives you consistent pricing, priority service, and no per-pound surprises—perfect for busy households or small businesses that need predictable laundry costs.

A: Yes! You can pause anytime and resume when you need it—no fees, no hassle.

A: Simply log onto Lavewash.com, select your membership, and reactivate when you’re ready.

A: No problem! Our membership is based on your needs, not a fixed schedule. Use it when you want.

A: Members get priority scheduling with flexible pickup and delivery options.

A: No! Just leave your laundry in a designated secure spot, and we’ll take care of the rest.

A: We currently serve all of Solano County, Davis, Dixon and Martinez. We Currently do not Service Rio Vista. Not sure if we cover your location? Contact us!

A: Membership pricing is flat-rate and customized to your laundry needs. Visit our Membership Pricing Page for details.

A: No hidden fees. Your membership covers pickup, washing, folding, and delivery at a consistent rate.

A: Absolutely! We offer eco-friendly, fragrance-free, and hypoallergenic detergent options at no extra cost.

A: We handle everyday clothing, towels, linens, and business laundry. For specialty items, contact us first.

A: Yes! You can upgrade, downgrade, or customize your plan anytime to fit your needs.

✅ Nearly 10 Years of Expertise – Our team has almost a decade of hands-on experience in professional laundry care.
✅ In-House Laundry Experts – We never outsource—every item is cleaned, inspected, and handled by our trusted team.
✅ Strict Quality Checks – Each load goes through a thorough inspection process before being returned to you.
✅ Customer Satisfaction Guarantee – If we ever miss a spot, we’ll make it right with a complimentary re-cleaning.

A: We value transparency and customer satisfaction. Here’s our process:

• Inspect Your Order – Please check your laundry upon delivery.
• Report Issues Within 14 Days – If an item is lost or damaged, contact us immediately.
• Resolution Process – We’ll assess if the item can be repaired or restored. If not, we will reimburse you up to the item’s full value, per our terms.

🔹 Liability Limits:

• Up to $250 per Wash & Fold or Hang Dry transaction.
• For items sock, $2.50 per sock up to $15

🚨 Normal Wear & Tear Disclaimer:
LAVE Wash cannot be responsible for:

• Shrinkage (Some fabrics naturally shrink even with proper care.)
• Fabric Aging (Tiny holes or tears may appear over time.)

💡 Need to sort your items by service type? Please use the correct LAVE bags for faster processing.

A: If we are unable to process your payment:

• Your account will be temporarily suspended from scheduling pickups.
• You will receive reminders to update your payment information.
• Unpaid balances over 2 months may be sent to a collections agency.

A: Currently, we only accept credit and debit cards with Auto-Pay. For business accounts, contact us at info@lavewash.com.

A: No hidden fees! We believe in full pricing transparency—no processing or delivery fees. Optional services like Rush Service or Hang Dry are clearly priced. We hold the right to charge the heavy soil fee and $25 fee for bio-hazards found in launry