Privacy Policy

Effective Date: 12/01/2016
Last Updated: 03/09/2025

LAVE Wash (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (https://lavewash.com), use our services, or otherwise interact with us.

By accessing or using our services, you agree to this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We collect information that you provide directly to us, automatically when you use our services, and from third-party sources when necessary.

A. Information You Provide

We collect personal information when you:
✅ Create an account or sign up for a service
✅ Make a payment or purchase a membership
✅ Contact customer support
✅ Subscribe to our newsletter

This information may include:

  • Personal Identifiers: Name, email address, phone number, mailing address
  • Payment Information: Credit card details, billing address (We do not store credit card information directly. All transactions are securely processed by third-party payment providers.)
  • Laundry Preferences: Service selections, detergent preferences, special instructions

B. Information Collected Automatically

When you visit our website or use our services, we may automatically collect:

  • Device & Browser Information: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent on our site, referral sources
  • Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to analyze trends and improve our services.

C. Information from Third Parties

We may receive information from payment processors, fraud prevention services, and marketing platforms to ensure secure transactions and provide better service.

2. How We Use Your Information

We use the information collected for:
✅ Providing & managing our services (laundry pickup, delivery, and membership programs)
✅ Processing payments securely
✅ Communicating with you about orders, promotions, and support inquiries
✅ Improving our website & services (analyzing trends, personalizing user experience)
✅ Ensuring security & fraud prevention

📌 We DO NOT sell or share your personal information for profit.

3. How We Protect Your Information

We take data security seriously and implement industry-standard measures to protect your information, including:
🔒 Encryption for sensitive payment information
🔒 Secure servers & access controls to prevent unauthorized access
🔒 Regular security audits & compliance checks

However, no data transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

4. Sharing Your Information

We only share personal data with:
✅ Trusted service providers (payment processors, cloud storage, logistics partners)
✅ Legal authorities if required by law, court order, or to prevent fraud/illegal activities
✅ Business transfers (if LAVE Wash is merged, sold, or undergoes restructuring)

📌 We do NOT sell personal data to third parties.

5. Your Rights & Choices (California & U.S. Privacy Laws)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA/CPRA):

📌 Your Rights Under CCPA/CPRA:
✔️ Right to Know – Request details about what personal information we collect & why
✔️ Right to Delete – Ask us to delete your personal information (subject to legal exceptions)
✔️ Right to Opt-Out of Data Sharing – We do NOT sell data, but you may limit data sharing for ads
✔️ Right to Correct Data – Request corrections to inaccurate personal information
✔️ Right to Non-Discrimination – We will not penalize you for exercising your rights

To exercise your rights, email us at [Your Contact Email] with “Privacy Request” in the subject line.

6. Cookies & Tracking Technologies

We use cookies and tracking technologies to improve your experience.
📌 You can manage cookie settings in your browser.

7. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, or resolve disputes.

8. Third-Party Links & Services

Our website may contain links to third-party websites (e.g., payment processors, social media). We are not responsible for their privacy policies—please review their terms separately.

9. Children’s Privacy

LAVE Wash does not knowingly collect data from children under 13. If we learn that a child’s information has been collected, we will delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted with an updated “Effective Date.” We encourage you to review this page regularly.

11. Contact Us

For questions about this Privacy Policy, your rights, or data concerns, contact us at:

📧 Email: N.Gibson@lavewash.com
📞 Phone: 707.803.0144